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FAQs

What is the quality of your pendants?
SILVER: .925 Sterling Silver (stamped for authenticity). It comes with a silver chain.
GOLD VERMEIL: Our vermeil is a thick layer of 14k or 24k solid gold on .925 sterling silver. All pendants come with a 14k gold filled chain. 

What methods of payment do you accept?
We accept PayPal, Visa, Master Card, American Express, Discover, Shop Pay, Google Pay, Apple Pay.

How will my necklace arrive to me?
Every pendant arrives to you in a gift box, card insert, and decorative bow.

What are the packaging materials you use?
Our gift boxes are made in the USA from 90% post-consumer fiber and covered with paper made from 100% post-consumer fiber. Our bubble mailers are also made in the USA from 100% recycled content and 25% post-consumer waste made with macerated newsprint. They are fully recyclable and naturally biodegradable. 

Who manages KINTHREE?
KINTHREE includes two sisters, Beth and Kat, who design the pendants and cast in the United States. We respond to emails and special requests quickly, and we strive to provide excellent customer service as shown with our 5 star ratings on our Etsy page (kinthree.etsy.com). Thank you for supporting our American-made, woman-owned small business.

Do you ship outside of the United States?
Before the COVID-19 pandemic, yes. However, until the COVID-19 air travel restrictions have lifted, we halted international sales. Some of our packages were getting stuck in customs for as long as a month. International shipping will resume when restrictions have lifted.

Will international orders have customs costs?
The person who receives the package shipped outside of the US is responsible for import taxes, custom duties, and/or fees imposed by the destination country. To find out if this applies to you (or the person you are gifting this item to), check with your local post office before ordering.


What are your return and exchange policies?
Ship all of the contents back to us to receive a refund or exchange within 14 days of receiving the package. Include a tracking number and message us within the 14 day window.